Question 1

I'm having trouble logging in to sign up for classes or to On Demand.  Can you help?

Accepted Answer

Our class booking and merchandice sales are on one platform, and our On Demand offering is on another different platform.  You can, and we recommend that you do, use the same email address and password for both, but you need a separate account on each platform.  If you are unable to log in to either, try resetting your password.  Feel free to email info@thelimitfit.com for further assistance!

Question 2

Do I need to create an account to sign up for a class?

Accepted Answer

You first sign up for an account before purchasing a class. When you have an account with The Limit, you can access all of your class and Zoom link information, save payments and addresses, cancel or reschedule classes, and quickly make purchases in the future.   If you choose not to create an account before purchasing, you will be prompted to create one during checkout.

Question 3

What time zone are the classes scheduled at?

Accepted Answer

The classes are scheduled at the EST-New York/USA time.   To view classes in your current time zone instead, select a type of class, and at the top of the calendar is an option to switch time zones.

Question 4

How do I access my Zoom class?

Accepted Answer

To join your scheduled Zoom class, you have two different options.   Option 1: Log into your account and select the "Join Class" link in your scheduled classes. Option 2: Select the link in the confirmation email you received after signing up.

Question 5

Can I join a class after it has started?

Accepted Answer

Class Zoom links may be selected at any time during the duration of a scheduled class. Unfortunately at this time, once a class has begun we are unable to allow further purchases to join a class.

Question 6

What is the cancelation policy?

Accepted Answer

All class signups and purchases have a 12 hour cancelation policy.

Question 7

How long are my class packs valid for?

Accepted Answer

All current class packages are valid for 1 year after the date of purchase.

Question 8

Do trainers of The Limit have any certifications?

Accepted Answer

Our trainers carrier many different certifications within the fitness industry. Please visit our About Page to view your trainer's specific list of certifications.

Question 9

How do I keep updated with The Limit?

Accepted Answer

To stay up to date on all our current and new promotions, please sign up for a class, create an account, or fill out our information request on the home page.

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